Cloud Based Contact Center Market to reach a market size of $21.6 billion by 2023

17/mag/2018 07:57:00 Kbv Research Contatta l'autore

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According to a new report Global Cloud Based Contact Center Market, published by KBV research, the Global Cloud Based Contact Center Market size is expected to reach $21.6 billion by 2023, rising at a market growth of 22% CAGR during the forecast period.

The North America market holds the largest market share in Global Computer Telephony Integration & IVRS Solution Market by Region in 2016 and would continue to be a dominant market till 2023; growing at a CAGR of 16.6 % during the forecast period. The Europe market is expected to witness a CAGR of 17.2% during (2017 – 2023) in Global Automatic Call Distribution & Dialers Market. Additionally, The Asia Pacific market is expected to witness a CAGR of 22.6% during (2017 – 2023) in Global Reporting & Analytics Market.

The KBV Cardinal Matrix is a visual representation about the key players in the industry. The matrix is designed considering the major strategic developments including Mergers & Acquisitions, product launches, partnership among others and the financial strength of the company in the considered years. The major strategies followed by the market participants are Product launches and Partnerships & Collaborations.

KBV Cardinal Matrix – Cloud Based Contact Center Market

Cloud Based Contact Center Market Size
The Call Routing & Queuing market holds the largest market share in Global Cloud-Based Contact Center Market by Application in 2016 and would continue to be a dominant market till 2023. The Chat Quality & Monitoring market is expected to witness a CAGR of 23.5% during (2017 – 2023). Additionally, The Workforce Optimization market is expected to witness a CAGR of 24.1% during (2017 – 2023).Source: KBV Research Analysis, Company Publications and Secondary Research

The BFSI market holds the largest market share in Global Cloud Based Contact Center Market by Vertical in 2016 and would continue to be a dominant market till 2023; growing at a CAGR of 20.5 % during the forecast period. The Healthcare market is expected to witness a CAGR of 21.6% during (2017 – 2023). Additionally, The Retail & Consumer Goods market would garner market size of $3,414.4 million by 2023.

Full Report: https://kbvresearch.com/cloud-based-contact-center-market/

The market research report has exhaustive quantitative insights providing a clear picture of the market potential in various segments across the globe with country wise analysis in each discussed region. The key impacting factors of the Global Cloud-Based Contact Center Market have been discussed in the report with the competition analysis and elaborated company profiles of 8×8, Inc., Five9, Inc., Cisco Systems, Inc., IBM Corporation, Oracle Corporation, NewVoiceMedia,Connect First, Aspect Software Parent, Inc., NICE Ltd., and 3Clogic.

Global Cloud Based Contact Center Market Size Segmentation

By Type

  • Solution
    • Computer Telephony Integration & IVRS
    • Automatic Call Distribution & Dialers
    • Reporting & Analytics
    • Agent Performance Optimization
    • Security
    • Others
  • Services
    • Professional
    • Managed

By Application

  • Call Routing & Queuing
  • Data Integration & Recording
  • Chat Quality & Monitoring
  • Workforce Optimization
  • Others

By Organization Size

  • Small & Medium Enterprises
  • Large Enterprises

By Deployment Mode

  • Private & Hybrid Cloud
  • Public Cloud

By Vertical

  • BFSI
  • Government & Public-Sector
  • Healthcare
  • Manufacturing
  • Retail & Consumer Goods
  • Telecom & IT
  • Media & Entertainment
  • Others

By Geography

  • North America Cloud Based Contact Center Market
    • US Cloud Based Contact Center Market
    • Canada Cloud Based Contact Center Market
    • Mexico Cloud Based Contact Center Market
    • Rest of Global Cloud Based Contact Center Market
  • Europe Cloud Based Contact Center Market
    • Germany Cloud Based Contact Center Market
    • UK Cloud Based Contact Center Market
    • France Cloud Based Contact Center Market
    • Russia Cloud Based Contact Center Market
    • Spain Cloud Based Contact Center Market
    • Italy Cloud Based Contact Center Market
    • Rest of Europe Cloud Based Contact Center Market
  • Asia Pacific Cloud Based Contact Center Market
    • China Cloud Based Contact Center Market
    • Japan Cloud Based Contact Center Market
    • India Cloud Based Contact Center Market
    • South Korea Cloud Based Contact Center Market
    • Singapore Cloud Based Contact Center Market
    • Malaysia Cloud Based Contact Center Market
    • Rest of Asia Pacific Cloud Based Contact Center Market
  • LAMEA Cloud Based Contact Center Market
    • Brazil Cloud Based Contact Center Market
    • Argentina Cloud Based Contact Center Market
    • UAE Cloud Based Contact Center Market
    • Saudi Arabia Cloud Based Contact Center Market
    • South Africa Cloud Based Contact Center Market
    • Nigeria Cloud Based Contact Center Market
    • Rest of LAMEA Cloud Based Contact Center Market

Companies Profiled

  • 8×8, Inc.
  • Five9, Inc.
  • Cisco Systems, Inc.
  • IBM Corporation
  • Oracle Corporation
  • NewVoiceMedia
  • Connect First
  • Aspect Software Parent, Inc.
  • NICE Ltd.
  • 3Clogic

Unique Offerings from KBV Research

  • Exhaustive coverage of Global Cloud Based Contact Center Market
  • Highest number of market tables and figures
  • Subscription based model available
  • Guaranteed best price
  • Assured post sales research support with 10% customization free

Related Reports:

North America Cloud-Based Contact Center Market (2017-2023)

Europe Cloud-Based Contact Center Market (2017-2023)

Asia Pacific Cloud-Based Contact Center Market (2017-2023)

LAMEA Cloud-Based Contact Center Market (2017-2023)

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